A little help, right here.
Support for NYC Property Watch accounts, records, reports, and subscriptions.
Contact us
Email info@nycpropertywatch.com. Include your app-account email, the relevant property address, and a short description of the issue. Never send your password, sign-in code, full payment-card details, or identity documents by email.
Sign-in and subscription access
Use the email associated with your NYC Property Watch account. The app uses emailed sign-in codes. For an existing Apple purchase, try Restore Purchase while signed into the appropriate Apple Account. If the app says the subscription belongs to a different app account, use its verified transfer flow or contact support. Do not purchase again to resolve an account conflict.
Billing
Apple manages payments, renewals, cancellations, and refund requests. Manage your subscription through your Apple subscription settings. Deleting the app or your app account does not itself cancel an Apple subscription.
Records and monthly reports
Find available monthly reports in the Documents tab. Coverage and document availability vary by property and source. If a record appears incorrect, send its source, date, and identifying number to support, without including unnecessary sensitive information. Check the original agency record before acting on a discrepancy.